AI automation · Sales & marketing
AI review and reputation management
Monitor customer sentiment, draft tailored responses, and catch detractors early.
- Every reviewSeen and logged
- AlertsFor negative reviews
- DraftsReplies for approval
How it runs
From incoming event to a verified update in your system
- Review posted Google Business, Trustpilot, G2, or App Store webhook
- Sentiment & root cause analysis Extracting product, shipping, or service complaint
- Customer database correlation Matching reviewer name to actual order in ERP
- Manager alert for critical reviews Slack / Email ping with drafted resolution
- Brand-safe reply published Public response posted or private outreach sent
Guardrails
The model reads. Rules decide. A person approves.
- Human approval gatesAnything below your confidence threshold goes to a person with the context filled in.
- Deterministic numbersPrices, tax, ledger amounts and stock are computed by code, never by the model.
- Your data stays yoursNot retained or used to train third-party models.
⭐⭐ 2 Stars · Order delivered 2 days late and 1 box had freight damage. Product itself is good quality though.
Sentiment: Mixed/Critical · Customer matched in ERP: High-value account ($85k LTV) · Delivery partner: FedEx Freight.
Drafted public reply with customer service ticket #CS-9102. Urgent Slack notification dispatched to Logistics Director for replacement delivery.
Grounded in live databaseWhat we build
Capabilities
Root-Cause Sentiment Classification
Goes beyond star ratings to classify why a customer was unhappy (e.g. shipping delay vs. defective part vs. billing dispute).
Brand-Aligned Empathetic Responses
Drafts thoughtful, professional responses that adhere to company communications policy, avoiding generic "Thank you for feedback" clichés.
Immediate Detractor Alerts
When a negative review appears from a high-value client, the operations and account management teams are notified in Slack within minutes.
Automated Happy Customer Requests
Triggers review invitations to satisfied customers after positive milestone completions or smooth deliveries in the ERP.
Before and after
What changes, step by step
Response time
Negative reviews linger online for months unanswered
Professional, empathetic reply posted within hours
Complaint resolution
Customer service never hears about public complaints
Negative reviews instantly spawn high-priority CRM support tickets
Review volume
Only unhappy customers bother to leave unprompted reviews
Satisfied clients automatically prompted at the right moment
Tone consistency
Different employees post haphazard replies with varying quality
Cohesive, brand-safe communication guidelines enforced
Can the AI post replies automatically without human review?
You can configure 4-star and 5-star positive reviews to auto-publish brand-safe thank you replies, while holding any review with 3 stars or fewer for manager sign-off.
Which platforms can be monitored?
Google Business Profile, Trustpilot, G2, Capterra, Facebook Reviews, App Store, and custom web forums via API webhooks.
Can we turn off public posting if our team wants to respond manually?
Yes. The system can function strictly as a monitoring and drafting assistant that suggests text and alerts your team.
Next step
Ready to automate review management in your business?
A 30-minute call. We look at your workflow and sample inputs and show how the automation would connect.
First call: 30 minutes · A senior consultant, not a sales rep