AI automation · Customer engagement
AI voice receptionist and call routing
Natural voice triage that never puts callers on hold.
- Every callAnswered and logged
- Your calendarBookings while the caller waits
- HandoffTo a person on request
How it runs
From incoming event to a verified update in your system
- Call connected Direct SIP trunk or virtual number routing
- Speech-to-intent streaming Real-time transcription with sub-600ms latency
- Caller ID & ERP lookup Matching caller to active orders or account manager
- Warm call transfer Patching through to specialist with whisper context
- Summary & CRM call log Recording transcription, recording, and action items
Guardrails
The model reads. Rules decide. A person approves.
- Human approval gatesAnything below your confidence threshold goes to a person with the context filled in.
- Deterministic numbersPrices, tax, ledger amounts and stock are computed by code, never by the model.
- Your data stays yoursNot retained or used to train third-party models.
Hi, I need to know if you have replacement hydraulic filters in stock and if someone can quote me.
Inventory check: Hydraulic filters SKU-HF-204 · 48 units in main warehouse · Sales engineer: Mark S.
Yes, we have 48 units of the standard hydraulic filters in stock today. Let me connect you directly to Mark in engineering to confirm your specs.
Grounded in live databaseWhat we build
Capabilities
Sub-Second Voice Response
Powered by ultra-low-latency voice synthesis and streaming transcription. Callers experience natural conversation without awkward pauses or robotic prompts.
Intelligent Interruption Handling
Unlike rigid IVR trees ("Press 1 for sales"), callers can interrupt, change their mind, or speak naturally. The agent adjusts immediately.
Warm Transfers with Context
When transferring to a sales rep or technician, the agent whispers the caller's name, company, and reason for calling before connecting the line.
Automated Appointment Scheduling
Directly checks team calendar availability and books meetings, site visits, or discovery calls while the caller is on the line.
Before and after
What changes, step by step
Peak call volume
Busy signals or 10-minute hold music while front desk is busy
Several calls answered at once, without hold music
After-hours calls
Sent to generic voicemail that gets listened to next morning
Answered live, emergency issues escalated, others booked
Call transfers
Cold transfer to wrong department; caller has to repeat
Warm transfer with caller summary whispered to the rep
Call logging
Manual scribbled notes that often fail to reach the CRM
Instant CRM call activity created with full audio transcript
Can the voice agent sound like a human?
Yes. We use state-of-the-art neural voice models that pause naturally, use conversational acknowledgments, and match professional brand intonation.
Does it work with our existing PBX or phone provider?
Yes. We connect via SIP trunking, Twilio, Vonage, or direct forward from your existing phone provider without requiring new hardware.
What happens if the caller asks to speak to an operator?
The system immediately honors the request and bridges the call to your primary switchboard or designated mobile phone.
Next step
Ready to automate voice receptionist in your business?
A 30-minute call. We look at your workflow and sample inputs and show how the automation would connect.
First call: 30 minutes · A senior consultant, not a sales rep