AI automation · Customer engagement
AI customer support agents
First-response resolution grounded in your knowledge base and ERP.
- Live dataAnswers grounded in your ERP
- Your thresholdConfidence gate
- Every replyLogged with the data it used
How it runs
From incoming event to a verified update in your system
- Inquiry received WhatsApp, Email, Web Chat, or Portal
- Intent classification Sentiment, urgency & problem categorization
- ERP records lookup Order status, warranty, and customer tier
- Confidence threshold gate Flagged for human if confidence < 88%
- Verified answer sent Logged to CRM with full ticket context
Guardrails
The model reads. Rules decide. A person approves.
- Human approval gatesAnything below your confidence threshold goes to a person with the context filled in.
- Deterministic numbersPrices, tax, ledger amounts and stock are computed by code, never by the model.
- Your data stays yoursNot retained or used to train third-party models.
Where is my order #OD-8921 from Tuesday? It hasn't arrived.
Odoo ERP check: Order #OD-8921 found · Shipped via DHL · Waybill #92817291 · In transit (Out for delivery today by 4 PM)
Hi Alex! Your order #OD-8921 is with DHL (Waybill #92817291) and is currently out for delivery. Estimated arrival is today before 4:00 PM.
Grounded in live databaseWhat we build
Capabilities
Live ERP Data Grounding
The agent doesn't guess. It queries your actual database (Odoo, Zoho, Salesforce, or custom SQL) to pull accurate tracking, line items, and stock availability before answering.
Human-in-the-Loop Shadow Mode
Every deployment runs in shadow mode for two weeks. The agent drafts replies side-by-side with your existing agents without sending, letting your team verify accuracy first.
Context-Rich Escalations
When a query involves complex commercial terms or frustrated sentiment, it routes to a human agent with a concise summary and recommended resolution already drafted.
Replies in the customer's language
Understands and replies in the customer's language, translating intent while keeping system codes, part numbers, and tracking references strictly untouched.
Before and after
What changes, step by step
First response
6 to 24 hours waiting in a shared inbox queue
Immediate first response on every channel, at any hour
Tracking queries
Staff manually copy-pastes tracking links all day
AI checks carrier API & ERP and answers instantly
Tier-2 escalations
Transferred with no notes; customer must repeat story
Arrives with complete transcript and suggested action
Operating hours
Inquiries stall completely on nights and weekends
Continuous coverage with automated night-shift triage
Can the agent give out wrong pricing or policies?
No. Deterministic validation rules enforce hard limits on what the agent is allowed to state. It reads approved policies directly from your system of record, and any non-standard request triggers a human handoff.
How does it connect to our existing helpdesk?
We integrate directly with Zendesk, Freshdesk, Odoo Helpdesk, Zoho Desk, Salesforce Service Cloud, or custom APIs via webhooks with zero disruption to your current ticketing system.
What happens when a customer asks something unusual?
If the model's confidence falls below your agreed threshold (e.g. 88%), it immediately notifies the on-duty support representative with the customer's context and drafts a suggested reply for review.
Next step
Ready to automate support agents in your business?
A 30-minute call. We look at your workflow and sample inputs and show how the automation would connect.
First call: 30 minutes · A senior consultant, not a sales rep